Common Issues and Solutions
Story or Podcast Won't Generate
Most Common Causes: 1. Subscription Limits: Free plan users have reached 3-story limit 2. Poor Connection: Unstable internet connection 3. App Issues: App needs restart or update
Quick Solutions: 1. Check subscription plan and usage limits 2. Ensure strong WiFi or cellular connection 3. Restart the Bairn app 4. Update to latest app version
Content Creation Fails Partway Through
Try These Steps: 1. Keep the app open during generation (don't switch to other apps) 2. Ensure device has adequate battery 3. Check internet connection stability 4. Try again during off-peak hours
Generated Content Doesn't Match Request
Common Issues: - Child's profile information is outdated - Request was too vague or general - AI misunderstood voice input
Solutions: 1. Update child profile with current interests 2. Be more specific in voice conversations 3. Try creating again with clearer requests
Audio Problems with Generated Content
Check These First: 1. Device volume and mute settings 2. Stable internet for audio loading 3. Adequate device storage space 4. App audio permissions
Content Seems Inappropriate for Age
Immediate Actions: 1. Verify child's age in their profile 2. Contact support immediately to report the content 3. Update profile settings if needed
When to Contact Support
Contact support through the app if: - Content generation consistently fails - Generated content is inappropriate - You're experiencing billing issues that affect content creation - Technical problems persist after trying basic solutions
Prevention Tips
Keep profiles updated with current interests and information
Use strong internet connection when creating content
Be specific during voice conversations
Restart the app regularly to maintain performance
For immediate help, use the support chat in the app or email [email protected].